Refund policy

We take extreme pride and care when creating your items for you.

We do not accept returns/refunds on custom and personalised products, except in the case of an error. In that case, we will work with you as quickly as possible to rectify. Please notify us via email. After your order is made, we cannot accept any changes or requests to refund/cancel your order.

BREAKAGE:

We pack our items as well as we can, but we do rely on couriers being careful with our packages. If your item is broken in transit, please take a photo of the damage and contact us immediately.

We are not responsible for any breakages once you have unpacked your item(s). We include care cards with our products to remind our customers that some of our items are VERY fragile.

Please if you have any concerns, feel free to contact us on info@allymaycreations.com.au